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Refund Policy

A legal disclaimer

Global Digital Services Pty Ltd


Effective Date: 1st March 2025


Last Updated: 1st March 2025

 

1. Introduction

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At Global Digital Services Pty Ltd ("we," "our," or "us"), customer satisfaction is our top priority. This Refund Policy outlines our terms for refunds, returns, and cancellations for digital and physical products, as well as services. By purchasing from us, you agree to this policy.

 

2. Eligibility for Refunds

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Refunds may be granted under the following conditions:

  • The product or service is defective or not as described.

  • A technical issue prevents proper use of our digital services, and we are unable to resolve it.

  • A billing error resulted in an overcharge.

  • The service was not delivered as agreed due to an issue on our end.

Refund requests must be made within 3 days of the purchase date.

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3. Non-Refundable Items

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Refunds are not available in the following cases:

  • Change of mind or buyer’s remorse.

  • Digital products or services that have been accessed, downloaded, or used.

  • Subscription-based services after the billing cycle has started.

  • Custom development, consulting, or tailored services that have already begun.

  • Products purchased from third-party providers.

 

4. Subscription & Recurring Payments

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For subscription-based services, customers may cancel anytime before the next billing cycle. Refunds will not be provided for partial subscription periods already used unless there is a billing error.

To cancel a subscription, please contact us at info@globaldigitalservicesinc.com at least 1 days before the renewal date.

5. How to Request a Refund

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To request a refund, please follow these steps:

  1. Email us at info@globaldigitalservicesinc.com with the subject "Refund Request."

  2. Provide your order details, including date of purchase and transaction ID.

  3. Describe the issue and reason for your refund request.

  4. We will review your request and respond within 5 business days.

If approved, the refund will be processed to your original payment method within 5 business days.

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6. Chargebacks & Disputes

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If you initiate a chargeback or dispute without contacting us first, we reserve the right to suspend your account and refuse future transactions. Please reach out to us for a resolution before disputing a charge.

 

7. Modifications to This Policy

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We may update this Refund Policy from time to time. Any changes will be posted on our website with a revised "Last Updated" date.

 

8. Contact Us

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If you have any questions about this policy, please contact us:

Email: info@globaldigitalservicesinc.com


Address: Level 35, 600 Bourke Street, Melbourne, Vic 3000


Phone: 1300 001 359

 

By making a purchase from Global Digital Services Pty Ltd, you acknowledge that you have read and agreed to this Refund Policy.

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